Saffron Spa Etiquette

Our Policy

We appreciate your kind cooperation and sincerely hope you have a pleasant experience at our spa!

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Your first visit:

Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

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Late Arrival:

If arrival is delayed, we will make every effort to accommodate your full appointment, but service time may be abbreviated or rescheduled to avoid delays for other guests.  Abbreviated treatments are billed at full-service value.

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Late cancelation and missed appointment:

At Saffron, we have a 48-hour cancellation policy for all services. We reserve time exclusively for you. When you make an appointment at Saffron Laser Aesthetics and Medical Spa, you are accepting the cancelation policy. Saffron requires the courtesy of 48 hours' notice if you need to cancel an appointment. Please note, as of August 1st, 2022, a service of $100 or more will require a 25% deposit upon scheduling. No-show or late cancellation will result in a non-refundable deposit. 

We understand that sometimes schedule adjustments are necessary and we will do our best to work with YOU. 

We thank you for being a part of the Saffron Family. When rescheduling within the policy guidelines, your original deposit will move to your rescheduled appointment. 

Prices and Promotions:

We are committed to continuously expanding our services to ensure we bring you the latest and greats technology.  Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services and products are subject to change at any time and without notice.  Special offers and discounts may not be combined.  When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of service.

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Payment and gratuity:

Because our practice is limited to elective aesthetic medicine, we do not bill insurance.  All prices are subject to change without notice.  We accept all major credit cards, cash and check.  Gratuity for your service provider is optional and is left to the discretion to each client at the time of service. 

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Refunds:

Services: We do not offer refunds on services rendered even if you are disappointed with the result or unhappy with the outcome.  We ask our clients to understand that some services require multiple sessions to achieve the expected results.  Your provider will develop a customized treatment plan for you based on your desired outcome during your consultation.  We will schedule you for a follow-up appointment in 2-4 weeks (depending on the service) so we can evaluate the results and augment the treatment plan if needed.

Products: We do not offer refunds on products purchased.  Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product.  Defective products may (i.e., broken pump) may be exchanged within 7 days from the date of purchase for the same product only.  In accordance with federal law, we do not offer refunds on prescription products for any reason. 

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Personal belongings:

 All of the consultation and treatment rooms at Saffron are secured with a coded lock however, personal belongings are NOT the responsibility of the spa - guests should keep belongings in your possession at all times.  Saffron Laser Aesthetics and Medical Spa is not responsible for lost, stolen or damaged items.  Thank you for your understanding. 

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Quiet Environment:

As a courtesy to other spa guests, please maintain a quiet level of conversation in the spa.  Additionally, we ask that all spa guests silence their cell phones during each visit to the spa. 

Provider Requests:

We respect your desire to be with a particular treatment provider, but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes. 

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Practitioner-Client Relationship:

Saffron vows to maintain the upmost confidential environment for our clients. Your treatments and visits will not be disclosed to the public.  We love having you as a client, but we do reserve the right to refuse service at any time to anyone, for any reason. 

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Child Care:

We all need some adult time to recharge now and again; let the relaxation and pampering begin from the moment you step into the spa.  Please arrange to leave children in the care of a trusted adult during each of your appointments.  If you are completely unable to find childcare and you are at risk of missing your scheduled service, please contact us and we are happy to work with you.  Children may not be left unattended in the spa or parking lot at any time.  Thank you for your understanding. 

Full Disclosure:

Saffron’s #1 goal is for you to be happy with our service and to love the results you achieve.  We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive, and the risks and benefits associated with each them.  With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you.  And if you have any questions at any time, please ask.  We’re here to help!